Parent-School Communication

At Alde Valley Academy one of our core values is being Stronger Together and we prioritise the relationships between staff, parents and students. We are committed to developing excellent communication with parents, who are welcome to contact staff at school.

The following table will give you an idea of who to contact:

Issue	Contact Details
Concerns about a lesson Learning in a subject Pupil progress in a subject	Subject Teacher enquiries+teacher@aldevalley.suffolk.sch.uk
Subject area policy Exam specific questions Persistent subject concerns	Head of Department enquiries+HOD@aldevalley.suffolk.sch.uk
Form group issues Concerns about relationships Uniform Basic wellbeing	Form Tutor year7@aldevalley.suffolk.sch.uk (Please type the relevant year group number in the email address)
Persistent absence Concerns at home Persistent wellbeing concerns Concerns outside of lessons	Head of Year year7@aldevalley.suffolk.sch.uk (Please type the relevant year group number in the email address)
SEN support or inclusion EHCPs and One Plans	SENDCO sen@aldevalley.suffolk.sch.uk
Lunch accounts Free school meals Change of details Bus passes/travel Lost property	School Office enquiries@aldevalley.suffolk.sch.uk
Safeguarding (a child at risk of, or suffering, harm) Urgent Telephone the Designated Safeguarding Lead (DSL) at school - 01728 830570 Outside school hours - Police 101 or 999 (emergency) Customer First (Multi Agency Safeguarding Hub at Suffolk County Council) - 0808 8004005 Non-Urgent safeguarding@aldevalley.suffolk.sch.uk
Complaints Most concerns can be addressed directly via means of communication above, however, should you wish to complain we urge you to contact the line manager of the staff member in the first instance. You can view our complaints policy here.

Important Notes:

The My Child At School app teacher messaging facility has been disabled, therefore messages sent will not receive a response.

While some staff members may have individual school email addresses, these are not routinely used for external communication. To ensure consistency and to protect staff from an unmanageable volume of messages, we ask that all communication is directed through the designated email channels. If a member of staff chooses to reply from their individual address, we kindly ask that you respect their working hours and understand that responses may not be immediate.

We aim to respond to emails as promptly as possible and kindly ask for your understanding in allowing up to 48 hours for a reply (Monday to Friday during term time).

To support staff wellbeing and ensure a healthy work-life balance, staff are not expected to respond to emails outside of working hours (8am–5pm, Monday to Friday, during term time).